Privacy and Legal

We are Cloud is registered under the UK’s Data Protection Act 1998. We take all reasonable care to prevent any unauthorised access to information that we hold for you. “Personal information” in this Privacy Policy means information which identifies, or is capable of identifying, you as an individual within your organisation.

By using our website, you indicate your agreement to this Privacy Policy. If you register for our services, we will kindly ask you to accept this Privacy Policy.

This Privacy Policy covers the provision of our services and our website only. It does not cover any third party websites which you may access from our website or by using our services.

We do not collect any personal information from you when you browse our website, unless you sign up for information or send us an inquiry.

If you register as a customer for any of our services, we will ask you for personal information such as your name, address, telephone number, position and email address. We may also ask you for other information.

We do not store your credit or debit card details.

If you are a registered customer, we may use your personal information to:

  • Confirm our acceptance of your registration on our website.
  • Communicate with you about our service offerings.
  • Check that you are a registered customer if you call our helpdesk.
  • Let you know by email about any changes to our services and web site.
  • Market our products and services to you in verbal, email or written form.
  • Improve our understanding of the type of customers we are attracting to our services and how they use the services.

We will not pass your personal data to third parties except as necessary to perform our services to you or as required by the processes of the law.

Do we share your personal information with anyone else?

We sometimes need to share your personal information with the partner companies which we use to provide some of our services. We do not allow these companies to use your personal information for any purposes beyond providing our services to you.

If we receive a Court Order requiring us to reveal your identity, we will do so.

If there is a change in the ownership of Ventrus Networks or any of its assets, we may have to disclose personal information to the new owner.

Other information we collect

We also collect anonymous information from visitors to our website and registered customers to help us improve our website and services. This anonymous information tells us, for instance, how many visitors there were to our website, when they visited, for how long and which areas of our website they went to. This information helps us to assess which parts of our website are popular or need improving.

We may share this data in an aggregated form with our marketing partners but only in ways that do not identify individuals.

If you want to know what personal information Ventrus Networks holds about you and you are a Ventrus Networks customer, please write to us at the following address: Data Protection Manager, Ventrus Networks Ltd, Abbey House, Grenville Place, Bracknell, Berkshire RG12 1BP. Please enclose a cheque for the administration fee of £10 made payable to Ventrus Networks under the terms of the Data Protection Act.

If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made.

Changes to our Privacy Policy

We may change our Privacy Policy from time to time. If you are a registered customer, we will notify you of the changed policy.

Terms and Conditions of Business

Our Terms and Conditions of Business are available upon request.  We can be contacted here.